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Important Information

regarding COVID-19 for our clients

General Information: 

At Intercorp Hotel Group, safety has always been our priority. Currently with the global spread of COVID-19, we are more concerned than ever about the health and well-being of our customers and employees.

It is the responsibility of each one of us to prevent the spread and contain the Covid-19 virus, and given the recent actions taken by various countries and governments in response to this international health emergency, as well as the recommendations of the World Health Organization (WHO) and the protocol of the Spanish authorities, we have decided to temporarily close our hotels and until further notice.

INFOCOVID-19: All our apartments have large private spaces, terraces and independent and direct access from the outside, without going through internal common areas. This offers an independence that a conventional hotel room does not have. These intrinsic characteristics considerably minimizes all risk of contagion from the virus. Moreover, adding our Contingency Plan for risk prevention against COVID-19, in our facilities you will enjoy a safe and relaxed vacation. Holidays as always.

Health& Safety measures:

At Intercorp Group we are working to adapt to the current situation and offer you maximum security during your stay with us. We are taking all the necessary measures so that anyone, for business, necessity, or leisure, can travel with ease and enjoy a safe stay in our hotels.

 The safety of our teams, guests and partners has always been and is our priority. We are prepared to be a safe hotel in terms of cleaning and disinfection that you can go to. We go beyond compliance with the health instructions of national and local authorities, achieving the highest level of prevention. We are establishing protocols for our employees, clients and collaborators, providing EPI and limiting capacity, working with our collaborators, developing specific protocols for the best cleaning of rooms and common areas and the disinfection of all lingerie, searching for and implementing materials that minimize the survival of the virus for furniture and analysing different punctual and continuous disinfection methods for all properties.

Important information:

If you have booked through our reservations department, by phone or e-mail, kindly contact reservation@intercorpgrp.com to modify or cancel your reservation. If you have booked through a third part, please consult the terms and conditions of your reservation with your agency or tour operator.